24-Hour Notification Hotline
Open 24 hours a day, seven days a week. When a first responder agency notifies us of an emergency involving you or a family member, we contact your support group within 72 hours of the incident.
Available 24/7
365 days a year — no exceptions. Your hotline is always on.
Exclusive member benefit
A Notification Company. Here When It Counts.
The MFES Notification Hotline is open 24 hours a day, seven days a week. Our commitment to every member is clear: when a first responder agency notifies us of an emergency, we will contact your designated support group within 72 hours of the incident.
It is important to understand what MFES is — and what we are not. We are a notification company, not an emergency response company. We do not dispatch first responders or provide emergency medical services. What we do is ensure that the people in your life who need to know are contacted promptly, so your support network can mobilize when you need them most.
How the Hotline Works
An Emergency Occurs
A first responder agency — police, fire, EMS, or hospital — responds to an incident involving you or a covered family member.
First Responders Notify MFES
The responding agency contacts our 24/7 hotline to notify us that an incident has occurred and provides us with the relevant details.
We Contact Your Support Group
Within 72 hours of receiving notification, MFES contacts your designated support group — the family members, friends, or contacts you have listed with us.
Your People Are Informed
Your support group receives the notification so they can take action, provide assistance, and be there for you when it matters most.
What Your Hotline Provides
Open 24/7
Our hotline operates 24 hours a day, seven days a week — so first responder agencies can reach us any time an incident occurs.
Nationwide Coverage
MFES serves members across the country. No matter where an incident occurs, our hotline is reachable.
72-Hour Contact Commitment
Our agreement with every member: we will contact your support group within 72 hours of receiving notification from a first responder agency.
Your Support Group
You designate the people we contact — family members, close friends, or anyone in your personal support network.
First Responder Activated
The process begins when a first responder agency notifies us — ensuring every notification is based on verified, official information.
Notification, Not Emergency Response
MFES is a notification company. We connect your support group to you — we do not dispatch emergency services or replace first responders.
Important: MFES is a notification company, not an emergency response company. We do not provide emergency medical services, dispatch first responders, or replace any emergency service agency. Our role is to notify your designated support group within 72 hours after a first responder agency has notified us of an incident.
Not a Member Yet?
The 24-hour notification hotline is included with every MFES membership — along with your state-of-the-art photo ID cards, military ID tags, and brass whistle. Join today and get everything your family needs.
Become a Member